Soultatva Soultatva
YOUR PRIVACY MATTERS

Privacy Policy

We are committed to safeguarding your personal data and ensuring a secure shopping experience.

1. Introduction

At Soultatva, we value the trust you place in us. This Privacy Policy describes how we collect, use, process, and share your personal information when you visit or purchase from our website, soultatva.in.

2. Information We Collect

When you interact with our website or place an order, we collect certain personal information to fulfill your requests, including:

  • Contact Information: Name, email address, phone number, and physical billing/shipping addresses.
  • Device & Usage Data: Your IP address, browser type, operating system, and details about how you browse our boutique pages.
  • Order Data: Information about the specific jewellery, sarees, or purses you buy.

3. How We Use Your Information

We process your personal information for the following business purposes:

  • To process and ship your orders, send invoice confirmations, and manage order deliveries.
  • To communicate with you regarding your transactions, answer your support inquiries, or contact you via WhatsApp for delivery confirmations.
  • To safeguard our platform against potential fraudulent activity or security threats.

4. Secure Payment Processing

All online card payments, UPI transactions, and net banking payments on Soultatva are processed securely through Razorpay, our authorized payment gateway partner.

We do not store or collect your payment card numbers, UPI PINs, or bank account credentials on our servers. All transaction details are submitted directly to Razorpay's PCI-DSS compliant secure infrastructure, ensuring complete protection of your sensitive financial details.

5. Data Retention

When you place an order through our website, we retain your order information for our business records (such as accounting and tax requirements).

6. Changes to this Policy

We may update this Privacy Policy from time to time in order to reflect changes to our operational, legal, or regulatory practices. Any updates will be published directly on this page.

7. Contact Us

If you have questions, concerns, or would like to exercise any of your personal data rights, please contact us: